We ordered a door on January 21st and still have not received it as of February 4th.
10 other reviews that are not currently recommended, in Electricians, Lighting Fixtures & Equipment. Yellow doesn't match our decor. Her behavior was surprising & completely unprofessional. In need of quality finish building materials. Media. See BBB rating, reviews, complaints, request a quote & more. Someone needs to hire Joe. We are a liquidation company.
Update: Have tried to pick up door 4 times now and still no door. Yelp users haven’t asked any questions yet about Ugly Duck.
We initially thought the same thing, gave her some lead-way and things started out fine. The prices seemed fair but the frustration and constant managing of the process on our part was not worth the price.
Bought our new front door, great price and very happy with it. We needed a new front door, and thought of this store. They made a mistake and corrected it. Made it out to our home within in a couple of hours . They are fantastic. I asked if they had made a mistake. Please save yourself some time and money and go anywhere else.Horrible service and extremely slow. From behind her desk, Nancy belches out, "Those door will be six weeks." Rather than call them, I wanted to have the serious conversation about how they could make this right. Your trust is our top concern, so businesses can't pay to alter or remove their reviews. This is not Home Depot or Lowe's. Knowing right off the bat this place is a discount house of various building materials, some things mis-matched, others are damaged and so on, we made major allowances for such things. They were willing to trim the door, IF I brought both doors back (again). I was completely put off. 5 Panel Shaker. The staffs attitude was excellent.My salesman Joe, he told me he now no longer works for them. Also the doors on the cabinets that weren't stripped out were so far out of square that they can't be adjusted enough with the hardware to make them look decent. Our goal is to give you the best price in America. Our goal is to provide our products at the lowest price. Not Precision -…", Alderwood Landscaping specializes in Landscape Architecture, Landscape Design, Outdoor Rooms, Fire Pits, Water Features, Paver Patios and more. After we started having issues with their delivery dates and broken delivery date after broken delivery date she has become a pain in the ass to deal with. We agree and order the doors. Request a quote from other similar providers. She could care less if you buy from the business or even if you come back.
I think people forget this is a company that sells a product at fair and discounted prices. The card is under our business name and you would think they would have called the phone number on the order to straighten it out and offered some sort of partial refund to make it right for taking two weeks to complete an order that should have taken several hours. She told me I am reading the tape measure wrong.
We buy new and distressed inventories. If you are looking for quality stuff, you might but you spend hours digging and moving items yourself. Unfortunately, while we were picking out our wood & wrapping it to leave, a blonde woman, one of the owners I believe, came around the corner & was rude & condescending to him...right in front of us!
I wish I would have read the reviews first. I called and talked to the owner to see about having them fixed and her words were, "put some wood glue and toothpicks in the hole and re assemble the doors." After 45 minutes goes by, we sneak a peak inside and see the doors all taken apart.
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