This section, for instance, sports a breezy, direct tone that speaks volumes: "Chill out! 0000070775 00000 n
More than anything, says John Mackey, Whole Foods founder and chief executive officer, "It's a tool for showing people how the business works.
But the process by which revisions come about can be a critical factor in whether employees take it seriously. So do you really want to get all wordy and formal here? "We spent a lot of time talking with John and David, the two founders, about their philosophies on all our policies -- such as, 'What is the philosophy of sick leave?' 0000073210 00000 n 0000063298 00000 n
It should be as easy as possible for the reader to know what is going on.
0000067595 00000 n The current edition, for example, begins with a section on the company's history and its plans to expand into California. Whole Foods Market A Human Resources Perspective12/10/2012 Lisa Collins Capella University Student 1. 0
The handbook helps perpetuate the culture and serves as a keeper of the flame," says Joseph Mansueto, president of Morningstar Inc., a publisher of financial information in Chicago whose employee handbook lives up to that credo. This, too, was initiated by management, but it's been well received. It isn't a litany of dos and don'ts. 0000007534 00000 n 0000072281 00000 n Not only should the writing be clear, but good handbooks ought to be designed to be read. Among other things, the handbook talks about the organization and its operating style. This 50-page book contains plenty of material on company policy but is far more in line with Southwest's credo that employees have the right to make individual decisions. APIdays Paris 2019 - Innovation @ scale, APIs as Digital Factories' New Machi... No public clipboards found for this slide, Whole Foods Market Human Resources Perspective. 0000072482 00000 n In it president Mike Gilliland recounts (in what sounds like a letter to a friend) the haphazard process by which he and his partners grew the company into today's multimillion-dollar natural-foods retailing venture. Of course, the Whole Foods handbook isn't the only way employees learn the game. 0000071276 00000 n 0000068961 00000 n 0000059210 00000 n 0000033299 00000 n As for your story: when you set about writing your company's saga, go beyond reciting SIC code, company address, and founder's birthplace.
0000006741 00000 n Think clarity. He gathered handbooks from other companies, mostly supermarkets of one kind or another, and assumed they'd furnish him with valuable ideas. The company has spent a great deal of time working out what it considers to be its operating philosophy. 0000028915 00000 n
0000060524 00000 n Now if I had more time to do the next employee handbook, I would change one thing: make it more simple and straightforward.". 0000067553 00000 n 0000061519 00000 n 0000061760 00000 n They do more than simply give a sense of what the company aspires to do in the world; they also say exactly how it intends to do it. D0WNL0AD FULL ▶ ▶ ▶ ▶ http://1lite.top/UaP83 ◀ ◀ ◀ ◀, Customer Code: Creating a Company Customers Love, Be A Great Product Leader (Amplify, Oct 2019), Trillion Dollar Coach Book (Bill Campbell). It's very hard, if not impossible, to provide great service if you are stressed out, so be good to yourself. 0000068226 00000 n Rhodes calls good handbooks "event driven," meaning that employees refer to them when events -- such as sickness, vacation, or other incidents -- stir up a question for them. 0000070914 00000 n 0000057800 00000 n 0000057624 00000 n 0000068660 00000 n And new employees aren't entirely dependent on the handbook for their information -- they also have a one- or two-day orientation session. 0000062921 00000 n We want it to be their company, too.". "The handbook is a great vehicle for passing along your goals," Mackey says. Four years ago Inc. published an article that billed the company's handbook as a paradigm of excellence. 0000063739 00000 n The next edition will reflect a change in the dress code that was approved last summer. 0000065290 00000 n Operating standards were generally discussed among his 80 employees as they came up. 0000072324 00000 n "It's a good place to learn about how things are done." 0000061478 00000 n Whole Foods' version, thorough but accessible, runs 104 pages; Kingston's runs 20 (and they are small pages). Even though Whole Foods is several times larger than it was when the first version of the handbook appeared -- sales now exceed about $45 million and there are 750 employees -- the process hasn't changed. Now to the look of the thing. 0000068812 00000 n In the past, workers needed to work at least 20 hours a week to buy into the health-care plan. 0000071604 00000 n 0000062331 00000 n And though your entire handbook will manifest your philosophy, great companies take a stab at explicitly telling employees what they believe in. Rating: There's no one true length; it's really up to you.
0000070623 00000 n 0000066891 00000 n "All companies have their own words and meanings for words," says Alan White of Ashton Photo, which publishes a four-page glossary in the back of its handbook "to get people up to speed on the language of the organization." Whole Foods Market's CEO Whole Foods Market strives to maintain the highest standards in all of our interactions with Company customers, Team Members and vendors. Many of the changes are initiated by employees. White says the company's handbook also contains other charts and tables with job descriptions and explanations of the production process that are designed to give people a sense of where they fit in the organization. It's part of a communications process that's central to how Whole Foods operates. At Whole Foods Market, a new version of the handbook comes out every year, and employees are encouraged to play an active role in making it more timely.
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